Xbox One Disc Drive Not Working? Troubleshooting and Repair Tips

1. Power Cycle Your Xbox One

This is often the first and easiest solution. A simple power cycle can clear temporary glitches.

1. Press and hold the Xbox button on the front of the console for about 10 seconds until it completely shuts down.
2. Unplug the power cord from the back of the console.
3. Wait for 60 seconds.
4. Plug the power cord back in and turn the console on.

2. Manually Eject the Disc (If Stuck)

If a disc is stuck inside and won’t eject normally, try the manual eject process.

1. Turn off your Xbox One completely.
2. Unplug all cables from the back of the console.
3. Remove the small rubber feet from the top of the console, near the back.
4. You’ll find a small access hole behind one of the rubber feet.
5. Straighten a paperclip and gently insert it into the hole.
6. Push firmly until the disc ejects slightly.
7. Pull the disc out carefully.
8. Replace the rubber feet and reconnect the cables.
9. Power on the console.

3. Check Disc Condition

Ensure the disc you’re trying to use is clean and free of scratches or damage. A dirty or damaged disc might not be readable.

• Clean the disc with a soft, lint-free cloth, wiping from the center outwards.
• Try a different disc to see if the problem persists. This will help determine if the issue is with the disc drive or the specific disc.

4. Perform an Offline System Update

A corrupted system update can sometimes cause disc drive issues. Performing an offline system update can fix this.

1. You’ll need a USB drive with at least 6 GB of free space, formatted as NTFS.
2. Download the offline system update file (OSU1) from the official Xbox website (search for “Xbox One offline system update”).
3. Copy the $SystemUpdate folder to the root of your USB drive.
4. Turn off your Xbox One completely.
5. Unplug the power cord from the back of the console.
6. Wait for 30 seconds.
7. Plug the power cord back in.
8. Press and hold the Bind (pair) button and the Eject button on the console simultaneously, and then press the Xbox button.
9. Continue holding the Bind and Eject buttons until you hear a second “power-up” tone.
10. Release the Bind and Eject buttons. The console should boot into the Xbox Startup Troubleshooter.
11. Select “Offline system update” and follow the on-screen instructions.

5. Reset Your Xbox One (Keep Games & Apps Option)

If none of the above steps work, try resetting your Xbox One. Choose the option to keep your games and apps to avoid having to redownload everything.

1. Press the Xbox button to open the guide.
2. Select Settings > System > Console info.
3. Select Reset console.
4. On the “Reset your console?” screen, you’ll see three options:

   • Reset and remove everything. This resets the console to factory settings. You should only choose this as a last resort.
   • Reset and keep my games & apps. This resets the operating system and deletes all potentially corrupted data without deleting your games or apps.
   • Cancel.

5. Choose Reset and keep my games & apps.
6. Follow the on-screen instructions.